Need Immediate VLACS Support? Visit Our Knowledge Base.
Our Knowledge Base is your one-stop-shop for all things VLACS! Here, you’ll find a library of over one hundred support articles and videos. Simply enter the keywords of what you’re looking for, and get access to the information you need right at your fingertips.
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Please be aware that the following systems will not be available between Tuesday, June 28 at 6:00 PM EST and Friday, July 1 at 6:00 PM EST.
This is necessary so that our technical and data teams can complete required state and federal reports and update our systems.
Thank you for your patience and understanding while we complete this important work.
To enroll in VLACS courses, students and their guardians must have Maestro accounts. Students can request courses by logging into their Maestro account and selecting the “Request a Course” menu option. A step-by-step guide on the enrollment process can be found here.
After the course is requested, it must be approved by the student’s guardian. Information on how to guardian approve courses can be found here. Once the course is guardian-approved, the student will be assigned an instructor.
Please note that space may not be available in some courses. If you request a course that is full, you will be assigned an instructor as soon as space becomes available. Please refer to the learning catalog for course availability.
To request a transcript, please fill out this form.
“Canvas”, our new learning management system, and “Maestro,” our new student information system are up and running! The content of VLACS courses, projects, and experiences hasn’t changed; however, students will be working in a simple modern interface using the latest online learning tools. Both Canvas and Maestro are mobile-friendly platforms to make it easier to access courses and information on your phone or tablet.
Articles and videos in our searchable Knowledge Base can offer some help and insight on the new software.
Currently, we are prioritizing the resolution of the following issues:
As with any new technology, we expect that some things may still not be working correctly. Please help us squash software “bugs” by reporting issues that you discover. Report a problem here by selecting “Systems Upgrade” from the category dropdown menu.
Why did VLACS upgrading their software?
We want to provide students with the best learning experience possible. By upgrading our software to Canvas and Maestro, we will have the tools to deliver courses using a user-friendly, clean, modern interface.
Watch this video to learn more.
How do I request a transcript?
If you need to request a transcript, please click here and fill out this form.
When will school partner accounts be available?
School partner accounts will be enabled within the next two weeks. If you need enrollment information or would like to attend our student information training session, please call our office at 603-778-2500 or send an email to [email protected].
I have an account but can’t log in, what do I do?
Please refer to our new Troubleshooting Guide for Logging In, located in our Knowledge Base.
I’m trying to enroll but I can’t get past the first couple of screens, what do I do?
Please read our Knowledge Base articles, How to Create a New Student Account, and How to Approve Courses.
I never got my activation email, what do I do?
Active students and their parents received account activation emails from d[email protected], with the subject line, “Welcome to your New VLACS Account.” If this email is not in your inbox or spam folder, please call us at 603-778-2500 or email [email protected].
My course requests are still listed as pending. When can I expect to hear from an instructor?
Parents must approve of all of their student’s courses through their parent account. With parent approval, a student’s requested courses go into an electronic queue, where they’ll be assigned to an instructor. If you have not been assigned yet, please hang tight. You will receive a welcome email soon.
What do I do if my child is missing a course?
If your child is missing a course, please call us at 603-778-2500 or email us at [email protected].
My child finished their welcome call with their instructor, but the course is not listed in their account. What do I do?
During the welcome meeting, instructors will activate the course. It can take some time for the student information system to update the course status. If students do not have access to the course 24 hours after the welcome meeting, please contact the instructor to verify course activation.
Activate your new account and resume your course.
Choose your course(s) and enroll here.
Start here with our full-time application!
Contact our school partnerships team who will connect with you on how we can support your students.
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