Need Immediate VLACS Support? Visit Our Knowledge Base. 

Our Knowledge Base is your one-stop-shop for all things VLACS! Here, you’ll find a library of over one hundred support articles and videos. Simply enter the keywords of what you’re looking for, and get access to the information you need right at your fingertips.

Enrollment

To enroll in VLACS courses, students and their guardians must have Maestro accounts. Students can request courses by logging into their Maestro account and selecting the "Request a Course" menu option. A step-by-step guide on the enrollment process can be found here.

After the course is requested, it must be approved by the student's guardian. Information on how to guardian approve courses can be found here. Once the course is guardian-approved, the student will be assigned an instructor.

Please note that space may not be available in some courses. If you request a course that is full, you will be assigned an instructor as soon as space becomes available. Please refer to the learning catalog for course availability.

Transcripts

To request a transcript, please fill out this form.

Communications

The emergence of the Delta Variant and other concerns related to the pandemic has produced a significant increase in the number of students and families seeking our services. Coupled with the growing pains that we are experiencing due to our software upgrade, and it's not surprising that students, families, and school officials need assistance.

Although we have staff members working extra hours to address the phone calls and electronic messages coming in, we know that we have not lived up to our usual customer service standards. We will continue to make adjustments to serve our students and families. Two weeks ago, we hired new staff to answer questions, and we are hiring additional employees to help during this surge in enrollment.

Software Upgrade

“Canvas”, our new learning management system, and "Maestro," our new student information system are up and running! The content of VLACS courses, projects, and experiences hasn't changed; however, students will be working in a simple modern interface using the latest online learning tools.  Both Canvas and Maestro are mobile-friendly platforms to make it easier to access courses and information on your phone or tablet.

We are aware of the additional issues and challenges that you may still experience.  Articles and videos in our searchable Knowledge Base can offer some help and insight on some of these topics, but not all.

Over this next week, we are prioritizing the resolution of the following issues:

  • Activating students who were active in a course prior to upgrade but still cannot log in or access their courses. - DONE
  • Activating former students who were not active in a course so they don’t have to create a new account - DONE
  • Complete students who have finished their entire course - DONE
  • Withdraw future start students who do not want to start the course - IN PROCESS
  • Withdraw active students who have not completed a full module - IN PROCESS
  • Complete students who have finished one segment or one or more competencies - IN PROCESS
  • Request transcripts through Maestro - IN PROCESS
  • Transferring missing grades from the old system to the new system - IN PROCESS

As with any new technology, we expect that some things may still not be working correctly. Please help us squash software "bugs" by reporting issues that you discover. Report a problem here by selecting "Systems Upgrade" from the category dropdown menu.

Frequently Asked Questions

We want to provide students with the best learning experience possible. By upgrading our software to Canvas and Maestro, we will have the tools to deliver courses using a user-friendly, clean, modern interface. 

Watch this video to learn more. 

Only grades will transfer to our new system during the upgrade. None of students' work or assignments from the previous system will transfer. Students should back up their work and/or download and save any assignments or assessments that they have submitted if they wish.

We hope to rectify the major issues September 10th.  

If you need to request a transcript, please click here and fill out this form. 

School partner accounts will be enabled within the next two weeks. If you need enrollment information or would like to attend our student information training session, please call our office at 603-778-2500 or send an email to [email protected]

The emergence of the Delta Variant and other concerns related to the pandemic have produced a significant increase in the number of students and families seeking our services. Coupled with the growing pains that we are experiencing due to our software upgrade, it's not surprising that students, families, and school officials need assistance.

Although we have staff members working extra hours to address the phone calls and electronic messages coming in, we know that we have not lived up to our usual customer service standards. We will continue to make adjustments to serve our students and families. Two weeks ago, we hired new staff to answer questions, and we are hiring additional employees to help during this surge in enrollment. As you await a response from our team, please visit our knowledge base, FAQ page, and upgrade status pagewhich might include information you are looking for.  

Please refer to our new Troubleshooting Guide for Logging In, located in our Knowledge Base. 

Please read our Knowledge Base articles, How to Create a New Student Account, and How to Approve Courses. 

Active students and their parents received account activation emails from d[email protected]with the subject line, "Welcome to your New VLACS Account." If this email is not in your inbox or spam folder, please call us at 603-778-2500 or email [email protected]

Parents must approve of all of their student’s courses through their parent account. With parent approval, a student’s requested courses go into an electronic queue, where they’ll be assigned to an instructor. Right now, enrollments have to be manually assigned one by one to individual instructors. Therefore, after parents approve the requests, the assignment of a course to an instructor may take several days. If you have not been assigned yet, please hang tight. You will receive a welcome email soon.

Over a year ago, we undertook a significant systems upgrade to ensure that we could continue to provide a quality online learning experience for our students, as our old systems were outdated and no longer able to keep up with innovations in competency-based education. Unfortunately, the volume and complexity of our data led to some unexpected problems, resulting in terrible timing, as families tried to enroll in courses just when our systems were in transition. Although we have staff members working around the clock to address the myriad problems and concerns coming in, we know that we have not been able to live up to our usual customer service standards. We will continue to make adjustments to better serve our families. 

If your child is missing a course, please call us at 603-778-2500 or email us at [email protected]

During the welcome meeting, instructors will activate the course. It can take some time for the student information system to update the course status. If students do not have access to the course 24 hours after the welcome meeting, please contact the instructor to verify course activation.

Already enrolled in a course?

Activate your new account and resume your course.

Looking to enroll in a new course?

Choose your course(s) and enroll here.

Interested in full-time enrollment?

Start here with our full-time application!

Are you a partner school looking to make VLACS your online option this school year?

Contact our school partnerships team who will connect with you on how we can support your students.

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