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Estimated Completion Time

16 - 18 Weeks


Every business and company needs management of some type. But what skills must you master in order to become an effective professional? Explore the ins and outs of this career, the responsibilities businesses have towards customers and hiring the right employees. Gain an understanding of human resources (HR) to ensure job satisfaction and take action to ensure that all rules and laws are being followed. Learn how to become an effective manager in any field.

During this course, you will learn career-related skills and earn a badge for this accomplishment. A badge is a digital certification of your career-related learning that you can share on social media or with higher education platforms, colleges, potential employers, peers, and colleagues. Select this link to learn more about badges.

Major Topics and Concepts

Unit 1: Management and Ethics Today

  1. Define ethics
  2. Relate ethics to the challenges of business management
  3. Develop a code of conduct for your organization
  4. Create a customer service policy to promote the ethical treatment of customers
  5. Evaluate the ethical challenges involved in the global business environment

Unit 2: Planning and Decision-Making

  1. Define project management and the skills that project managers need
  2. List and describe the phases of project management
  3. Create project-level and short-term goals
  4. Evaluate the process of initiating, planning, executing, and closing a project
  5. Analyze and solve project problems

Unit 3: Internal and External Communication

  1. Examine types of communication, communication barriers, and the communication process
  2. Apply recommendations for improving meetings and presentations
  3. Review tips for clear and effective business writing
  4. Develop a customer profile and customer service strategy
  5. Evaluate strategies for conflict resolution

Unit 4: Marketing

  1. Describe how to conduct market research
  2. Develop a marketing strategy
  3. Create a marketing plan
  4. Analyze strategies for implementing the four Ps of the marketing mix: product (or service), price, place, and promotion

Unit 5: Production and Supply Chain Management

  1. Participate in sales and operations planning (S&OP)
  2. Manage inventory for a retail store
  3. Select a vendor that fits the needs of the company
  4. Examine manufacturing processes as well as the concepts of quality control, assurance, and improvement
  5. Apply supply chain management techniques by measuring key performance indicators, controlling risks, and using logistics management systems

Unit 6: Human Resources Management

  1. Explain the functions of human resources
  2. Create job descriptions, employee contracts, standardized interviews, performance reviews, and other necessary human resources documents
  3. Describe the process of finding, interviewing, evaluating, onboarding, and compensating staff
  4. Evaluate and improve employee performance
  5. Assess risk management as well as workplace safety and security

Unit 7: Business Law

  1. Identify the types of business law, the provisions of particular laws, and the roles of specific government agencies
  2. Evaluate legal strategies for compliance with laws regulating business
  3. Analyze the elements and types of contracts and how they are enforced
  4. Differentiate the types of employees and explain the role of unions
  5. Acquire the necessary licenses and permits, avoid lawsuits through safety measures, and comply with consumer safeguards

Unit 8: Career Exploration

  1. Develop a career plan with short-term as well as long-term goals and assess methods for finding a job
  2. Create a resume and letter of application
  3. Prepare for and successfully complete an interview
  4. Analyze opportunities for developing work experience and ongoing education
  5. Evaluate the best way to leave a job

Credits .5


  • Ethics in Management
    Students will demonstrate an understanding of ethics in management by explaining personal ethics and business ethics, explaining the function of a code of conduct, and describing ethical challenges in the global marketplace.
  • Planning
    Students will demonstrate an understanding of management planning by explaining the principles of project management and describing the project initiation steps.
  • Communication Management
    Students will demonstrate an understanding of communication management by explaining communication barriers, describing principles of effective communication, and summarizing conflict resolution principles.
  • Marketing
    Students will demonstrate an understanding of marketing management by describing factors that influence marketing decisions and explaining the importance of product, place, pricing, and promotion.
  • Production Management
    Students will demonstrate an understanding of production management by describing components of the production process, explaining inventory control concepts, and explaining production management strategies.
  • Human Resources Management
    Students will demonstrate an understanding of human resources management by explaining pre-employment HR responsibilities, explaining workplace HR activities, and explaining compensation design.
  • Business Law
    Students will demonstrate an understanding of business law by summarizing types of business law and explaining characteristics of enforceable contracts.
  • Career Exploration
    Students will demonstrate an understanding of careers in management by explaining strategies for finding employment in management and describing professional development options.


Management 1a

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