Unit 1: Management and Ethics Today
- Define ethics
- Relate ethics to the challenges of business management
- Develop a code of conduct for your organization
- Create a customer service policy to promote the ethical treatment of customers
- Evaluate the ethical challenges involved in the global business environment
Unit 2: Planning and Decision-Making
- Define project management and the skills that project managers need
- List and describe the phases of project management
- Create project-level and short-term goals
- Evaluate the process of initiating, planning, executing, and closing a project
- Analyze and solve project problems
Unit 3: Internal and External Communication
- Examine types of communication, communication barriers, and the communication process
- Apply recommendations for improving meetings and presentations
- Review tips for clear and effective business writing
- Develop a customer profile and customer service strategy
- Evaluate strategies for conflict resolution
Unit 4: Marketing
- Describe how to conduct market research
- Develop a marketing strategy
- Create a marketing plan
- Analyze strategies for implementing the four Ps of the marketing mix: product (or service), price, place, and promotion
Unit 5: Production and Supply Chain Management
- Participate in sales and operations planning (S&OP)
- Manage inventory for a retail store
- Select a vendor that fits the needs of the company
- Examine manufacturing processes as well as the concepts of quality control, assurance, and improvement
- Apply supply chain management techniques by measuring key performance indicators, controlling risks, and using logistics management systems
Unit 6: Human Resources Management
- Explain the functions of human resources
- Create job descriptions, employee contracts, standardized interviews, performance reviews, and other necessary human resources documents
- Describe the process of finding, interviewing, evaluating, onboarding, and compensating staff
- Evaluate and improve employee performance
- Assess risk management as well as workplace safety and security
Unit 7: Business Law
- Identify the types of business law, the provisions of particular laws, and the roles of specific government agencies
- Evaluate legal strategies for compliance with laws regulating business
- Analyze the elements and types of contracts and how they are enforced
- Differentiate the types of employees and explain the role of unions
- Acquire the necessary licenses and permits, avoid lawsuits through safety measures, and comply with consumer safeguards
Unit 8: Career Exploration
- Develop a career plan with short-term as well as long-term goals and assess methods for finding a job
- Create a resume and letter of application
- Prepare for and successfully complete an interview
- Analyze opportunities for developing work experience and ongoing education
- Evaluate the best way to leave a job