Unit 1: Communicating Professionally in Today’s Workplace
Explain communication as a process
Recognize barriers to effective communication
Describe ethical considerations in workplace communication
Identify ways to develop your business communication skills
Unit 2: Use Your Ears and Eyes to Tune In
Define active listening
Overcome barriers to active listening
Interpret the body language of other people
Use positive body language to build confidence and trust
Unit 3: Speaking Like a Professional
What will you learn in this unit?
Adapt your speech to your audience
Describe the dynamics of a productive business conversation
Use specific techniques to enhance your speaking
Participate in typical business conversations
Follow professional telephone etiquette
Unit 4: Communicating in Groups and Teams
Identify roles and interaction patterns in healthy teams
Describe different communication channels for team collaboration
Recognize the advantages and challenges of working with diverse teams
Practice problem solving and innovative thinking as part of a team
Unit 5: Digital Exchanges
Compare and contrast different media used in digital exchanges
Identify appropriate media to use in different situations
Discuss the use of social media for business messaging and brand awareness
Describe best practices for communicating via social media
Recognize ethical considerations of digital communication
Unit 6: Planning Business Presentations
Identify the audience, purpose, topic, and form for your presentation
Describe best practices for creating and delivering different kinds of online presentations
Conduct and document research for an oral presentation
Develop a three-part structure for a presentation
Unit 7: Creating Awesome Slide Decks
Create an outline for a slide deck using storyboarding
Explain what data visualization is and its role in business communication
Apply basic principles of visual design to slides
Enhance slide presentations by incorporating advanced features, such as multimedia elements
Unit 8: Delivering a Presentation
Complete the mental and technical preparation necessary to deliver a presentation
Engage a live audience through appealing to their emotions and using an interesting presentation style
Deliver compelling online presentations
Present yourself effectively to an interview audience